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Laura
Sent a parcel through evri with parcel2go. I weighed item getting posted with my digital kitchen scales and then agian in packaging in a bag with my digital travel scales to double check weight before booking postage and it came to just under 1kg so I booked the service that provides up to 1kg. Item was delivered then that day I had a email from p2go claiming my item was over the allowed weight by 0.15g and wanted a extra £2.50 handling fee and a extra £1.48 postage costs??. I contacted p2go and queried the charge as my item definitely wasnt over the allowed weight and size and they told me I had to have a photo of the parcel on scales to prove it was that weight ! Now come on who weighs and takes photos of every parcel before they post incase the company decides they want to overcharge or they make a mistake weighing a item? If this is a requirement p2go should be disclosing this at booking. I contacted the receiver of the parcel straight away and asked if he could weigh the parcel for me and right enough it was same weight and under 1kg wasnt overweight at all. He sent me photos of parcel on scales and I screenshotted a copy of my message asking him to weigh item and his reply. I have forwarded this to parcel2go but been days and heard nothing back but they still want the £3.98 paid the charge is still in my parcel2go account and cant sent any more parcels unless I pay it !! I have used them to send so many parcels over the years without any issues that will be the last they get my money trying to scam me out of more money !!
1 year ago
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Parcel2Go has a 1.5 average rating from 2,194 reviews

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