selected 1 star as I couldnt give 0, I arranged for collection where I needed labels printed by the courier collecting the parcels, they told me in emails it would be parcelforce, they actually sent UPS and didnt give the courier the labels, they didnt tell me that the courier had refused to collect, and then as it had been 7 days I had to then change the delivery address... they then didnt collect, didnt tell me and when I managed to get in contact with a person they then switched it to fedex, didn't tell me and then said I had to print the labels (as I was the delivery address what good is it to me to print labels that I would then have had to post to the pick up address) - bonkers.... then arrogantly told me I had agreed to that and I said give me my money back . I will never use parcel2go ever again utter pants so poor its beyond belief