After 3 months of sending 17 parcels with them, only 4 of them were delivered. 7 of them were returned back completely destroyed and 6 of them are still missing, and they are unable to provide any information about the missing parcels and take responsibility for the damaged ones! I even paid additionally for the extra insurance. They justify themselves with a forbidden product list where all possible items are included. The list is actually from Parcel2go and not from the forwarder that do allow our item category to be shipped. I have opened already 5 claims to them and they always reject them. Therefore, it is just an excuse to not pay for the negligence of the forwarders. Send us back our goods and pay for the damages!