booked on the 5th and had a parcel collected on 6th October by DX48 through parcel2go expected delivery at least by the 10th. Well the 15th went by and the EBay customer wanted to know where her parcel was when I contacted parcel2go that said the parcel could not be located, their tracking details said it was still at the depot.On the 16th I had to refund the customer through eBay the whole 50 odd pounds including postage. Put another enquiry through parcel2go and started a claim for a lost parcel uploaded everything they requires proof of collection, proof of non delivery and proof of value all accepted screenshots from eBay/PayPal they also emailed me and asked me to provide proof of refund which I did with a PayPal screenshot. I don't hear anything until I look today and see at 9.36 claim rejected parcel located! I look and see that suddenly all the delivery information is posted up and the parcel was delivered on the 17th October the day after I refunded the customer. so according to parcel2go everything was ok. So 13 days to deliver a DX48 parcel is acceptable to parcel2go? Of course the customer is happy and suddenly gone quiet to my emails since getting the item and a refund! Parcel2go are quite happy because as far as they are concerned the case is closed the item was delivered even 13 days later. The only very unhappy person is me as I am now down the item plus I had to refund through the eBay case and get affected feedback on my account. I did everything and downloaded and sorted out the information that parcel2go wanted and now they have washed their hands of it. My advice for what it is worth don't use a middleman (parcel2go) or DX for that matter! Don't be taken in by the cheaper prices. use a reputable courier direct and save yourself a lot of frustration and in my case losing out financially as well. In the long run it would have been cheaper for me to have couriered the item the 50 miles myself for a few quid in petrol!! Parcel2go = NO you failed me at the one job you have, go back to school.