A disaster from the start!!!! I arranged collection and they missed it twice so it took a whole week to finally get the parcels collected. In the meantime, the online chat agents haven't been that supportive and when I asked for some form of compensation for the inconvenience they said they couldn't help. Little I knew it was only going to get worse. My parcels have gone missing for 12 days and they have no idea where they are and they are still keeping me hanging while they get in touch with the courier (which takes 1/2 working days) while basically doing nothing to help. Appalling customer service! No one there seems to be interested in collecting customer feedback to improve the service either. All they do is say "I am sorry to hear this". Well, that's not really helpful!!!!