well despite numerous online chats and loads of promises they have been the singular most horrific company to deal with 15 th September this year (2016) I paid online for a parcel for a friends birthday in Australia they DID NOT pick up as they said they would in the end took it to the local shop where they gave me a receipt. I tracked it via online tracking via Maidstone to ocs then another two couriers to 'secure reception' ( I gather Heathrow) to be sent!...three months later and numerous online chats they quoted 'have found your parcel! it will be returned in the next few days NOOO it hasn't back on to them quote 'oh we will have to contact the courier as we don't know where it is!' haven't or seen it since now after all of this I am TAKING THEM TO COURT they are a TOTALLY CRAP COMPANY and by other peoples comments on ombudmans sites this is not uncommon ! DO NOT USE THEM they are s..sters!