Poor quality service; help facilities unacceptable. I followed the tracking facility, expecting a delivery to a nearby drop off centre on 9 November 2016. Unexpectedly and without any notice via email or message, I saw a notice on the tracking facility saying that my parcel had been returned to the sender: "The receiver does not want the product and refused the delivery. / The package will be returned to the sender." Parcel2Go had permitted or arranged for the parcel to be sent a drop-off centre that could not receive the parcel! I decided to telephone Parcel2Go to see what had gone wrong. No telephone number is available on the Parcel2Go website. (A later conversation with Parcel2Go confirmed that there is no telephone line available to customers.) I found one by googling 'Parcel2Go telephone number'. I was held in a queue twice, once for 25 minutes, the second time for 35 minutes, with waltz music and an intermittent message saying that 'your call is important to us, we shall be with you shortly', without any centre. Not important enough, it seems. I then went round to the nearby store where the parcel was to be delivered and asked why the delivery had been refused. They were bemused and said that they had not received a delivery for anyone that afternoon and so had not 'refused' it. So, another puzzle. Why did Parcel2Go say that the drop-off point had declined the delivery. I looked around the Parcel2Go web site again for some means of contacting them. With some difficulty, I found a chat line. I chatted with two representatives, the second being the first's supervisor. They were unable to tell me any more than I already knew. The delivery had been made by UPS (on their behalf.) The delivery van driver had, they alleged, tried to deliver the parcel to one of their designated drop off centres but the drop off centre had declined the consignment. I pointed out that this was almost certainly untrue, since I had spoken to the owners of the store (twice) in the store and they denied that any such attempt to make a delivery from Parcel2Go, via UPS, had been made that day. I pointed out the absurdity of the situation to the representatives that I was 'chatting' with. Nevertheless, with much 'apologizing for the inconvenience caused', they said that the only course of action open to me was to contact the sender (the following morning). When I asked for a Parcel2Go telephone number so that I could speak with someone, they replied that they could not give me one. When I asked for the UPS contact, they replied likewise. When I asked them to contact UPS and ask them to help, they said that they could not do so. I received reply after reply saying that they were 'very sorry about the inconvenience' but there was nothing that they could do to help me directly. I can accept that things go wrong -- even though it is quite beyond me how a) a delivery company can send a parcel to a designated drop-off point that doesn't accept parcels from them; and b) they can claim that they attempted to deliver the parcel to the store when the store denied that they had any such delivery. What is unacceptable is that they were no immediate way of putting the matter right. As soon as I notified Parcel2Go of the problem, Parcel2Go should offered, not apologies, but: a) reassurances that they would look into the matter immediately; b) promises that they would let me know within the hour or so what had gone wrong or at what point they were at with the issue; and c) confirmation of what steps they would take to remedy the matter. I cannot recommend Parcel2Go given this lack of customer support. I should add that I have never posted a complaint in my life but Parcel2Go's service yesterday was so poor that I have decided to do so on this occasion.