Booked parcel collection to Sweden for 30/10. Failed to collect agreed a rebook for 31/10, Tracking then showed the parcel sat in a depot 7 miles from my home for 9 days , I did an online chat, they had no idea , the parcel then arrived back to me on the 12/11. 3 days after the date I had been given as the likely arrival date for Sweden. The courier said payment difficulties could be why it had come back, but I had paid Parcel2Go printed labels for Sweden etc! 2 hours on online chat was frustrating and unhelpfu;l. i shall avoid at all costs and find the positive reviews hard to understand!