A useless logistics reseller that has little to zero communication with the very logistic companies it's selling the service of.
Had a DPD dropoff parcel fall uncollected. Spoke to the drop off center and was told DPD were seemingly just not collecting from them and probably wouldn't any time soon. They advised me to speak to DPD to get a "release code" so the drop off shop could release the parcel back to me. Rang DPD and was directed to Parcel2Go. Parcel2go seemingly had no ability to communicate with DPD, didn't seem to understand the situation and told me to contact DPD for the code?! They had no way to produce the code themselves and told me I would need to wait 2 days for a response with the hope of a code and no guarantees, just to release my own belongings back to myself.
The only way to communicate is through their very slow site chat facility where they're very quick to hide behind the terms and conditions. At the stage I was at, the terms and conditions they kept quoting really didn't seem relevant, I just wanted my parcel released back to myself and they just kept banging on about the fact they have no guaranteed timeframes on shipments?!
Ultimately, I was able to find an alternative number for DPD and bypassed Parcel2Go(Nowhere), waste of time and had the parcel collected and delivered the next day.
This seems like one of those companies that ticks along, probably doing ok but the minute something goes wrong, they have zero abilities to do anything and seemingly zero interest in fixing the situation other than to hide behind irrelevant terms and conditions. Avoid
6 days ago
Parcel2Go has a
1.5
average rating
from
2,199
reviews
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