I paid €68 for a valuable parcel to be shipped to Canada. P2G tol me that it would be shipped by Fedex, but another courier collected it. The driver did not come to the house (he asked me to meet him in a car-park) and he did not give me paperwork or scan the parcel. This led to problems with it being tracked. I found myself having to locate the whereabouts of my valuable parcel, by calling FEDEX and the intermediate courier many times, meeting "brick walls" along the way and pleading with one of the couriers to try and find it. The P2G team were unable or unwilling to assist me, simply saying "we are waiting for feedback" and cut and pasting their standard "we are sorry about this" messages every time I contacted them (at least 6 times by chat in 48 hours). This took considerable time and effort and the matter has caused me some stress. In the meantime, Tanya at P2G contacted me to say that because the wrong courier was used they would refund my fee and I should advise them on whether I wanted it sent to y bank or as a credit note. I accepted the refund to my bank account. This morning, she emailed again to say that as the parcel had been found (by me!!) they would not now be honouring the refund.