I booked what I thought was a 2 day service, there are columns on the site when you go to book with 'Next day', '2 day' and '3 days +'. I selected My Hermes under the '2 day' option. Anyway, fast forward to 2 days after I dropped the package off at my local drop off point and I check if it's been delivered only to see it has just been picked up from the drop off point today and isn't even showing as 'In transit' yet (it then needs to go to delivery depot and out for delivery after that). I chatted customer service (it's not very easy to see option to chat with them so if you're looking to do that click on 'refund policy' and you can access live chat there), they basically immediately said "we can't guarantee delivery in a specific timeframe, you agreed to our T&Cs". I also spoke to a manager who said the same and also that I'd chosen a longer delivery option and not 2 days (I'm sure I didn't but the confirmation email I got doesn't even say which service I paid for. I've been back on their site though and the exact amount I paid is the amount for 2 day delivery, so make of that what you will). The manager did confirm that my package will be delivered by 8 days after I dropped it off at the very latest, although their website said it *should* be by then but they can't guarantee, so, we shall see! I've heard pretty bad things about Parcel2go from other people but thought I'd go ahead and try it. Wish I hadn't! In fairness though this is the only time I've ever sent anything via any service apart from Royal Mail so I can't say how Parcel2go compare with other courier methods.