I sent a parcel abroad using FedEx services purchased through Parcel2Go. The parcel was held in Customs, but I only discovered this through diligent tracking, as I wasn’t notified directly. I contacted both Customs and the courier multiple times, but despite my efforts, the parcel was eventually marked for return. I repeatedly asked what needed to be done to release the parcel for delivery but received vague responses and no clear instructions. One email I received provided no specific guidance, and when I sought clarification, I got no reply. Although I was promised someone would contact me within 1–2 days, this never happened. At one point, I was assured the parcel wouldn’t be returned immediately as they gathered more information from the depot despite its return being marked. However, when I followed up again, I was informed the return process was already underway and irreversible. Now, I don’t know when—or if—the parcel will safely return to me. To complicate matters, I had insured the parcel but not for its full value, which might prove to be a costly oversight. UPDATE: FedEx has stated that the parcel was “refused,” but this was never the case. There was only a request for a detailed breakdown of the fees, which has still not been provided. When the parcel arrived at Stansted, it was mistakenly treated as a fresh import instead of being marked as a returned parcel from Slovakia. As a result, it was placed in the over-goods warehouse. I was told instructions were required to avoid disposal, even though I had already provided these instructions multiple times. To make matters worse, I am now being charged duties, taxes, and fees on the returned parcel, which seems unjustified given that it is not a fresh import. While the billing department is supposedly reviewing the issue, they require up to 10 days, during which the parcel risks being abandoned. This experience has been deeply frustrating, marked by poor communication, incorrect handling of the parcel, and unjustified charges.