Took seventeen days to deliver a parcel. Online chat help is a waste of time. It is just a feeble exercise in pretending to provide customer care. The same pre prepared phrases used every single time I contacted them. Not one of them was any help whatsoever. Just kept repeating the same line. Your parcel is out for delivery and will be delivered within 24 hours. Every single time it was a lie. The parcel never reached the delivery driver on any of these days. The first time the driver saw it was this morning, 15/12/16 as proved by the tracking system. 17 days after it had been collected. Tried the complaints line, that is just as useless. No acknowledgement that this service is appalling, and seem to think that taking 17 days to deliver a parcel is no grounds for complaint, or refunding the cost of sending the parcel.