I ORDERD A COLLECTION FROM P2G FOR TODAY ( 17/12/16 ) WAITED IN FROM 8AM TILL 9PM ( WAISTED THE WHOLE DAY FOR NOTHING ) FOR THE COURIER TO ARRIVE, NOTHING ! THERE WAS NO MESSAGE INFORMING ME WHAT WAS HAPPENING. I CALLED LIVE CHAT BUT ALL I WAS TOLD WAS THAT ANOTHER COLLECTION COULD BE ARRANGED FOR MONDAY. TOLD THEM THAT I WILL BE GOING ON HOLLIDAY TOMORROW AFTERNOON AND WON'T BE BACK UNTILL 3RD OF JANUARY. I WAS THEN TOLD TO TAKE MY PARCEL TO MY LOCAL PICK-UP, I DONT DRIVE, THE PACEL IS TOO LARGE AND HEAVY TO CARRY AND ITS A 20 MINUET WALK TO MY NEAREST PICK UP,THAT ALSO CLOSES AT 9PM. ALL I HAVE BEEN OFFERD IS A BASIC REFUND. VERY DISAPOINTED WITH THIS SERVACE AND THE LACK OF SOLUTIONS FROM LIVE CHAT.