have had my parcel since the 15th Dec, allegedly tried to deliver on 16th and then again on the 19th. however I have been home all day on both occasions so I don't really see how this could happen. But of course the live chat option just is not active on their site and every phone number I searched for on the web is disconnected hmmm wonder why. I did however after a very long search find a number that appears to work but would you believe it nobody answers it. Very very disappointed and angry by this service and I would never recommend this company to anybody.