My parcel is lost just before Christmas, it took me 15 mins t get a live chat and then after about 20 minutes I was advised that they could not find my parcel. I was then advised that I would have to raise a claim. This entailed me having to provide evidence/receipts of what was in the parcel and up load them! They also asked if there was any key in determining the package was mine...YES the delivery address on the front and the sender address on the back - all of which they have details off. I was told they would get a response to me with in 2 working days well there is only 1 working day left until Christmas so I am not holding my breath. Just disgusting the lack of care especially at this time of year.