Awful service. I have sent boxes before from Madrid to London and viceversa and this is so far the worst service ever. The first day that the compay was supposed to pick up the box, it was cancelled because of "lack of information" on the pick up location. The address was complete, but it has two post codes (one acording to Correos and one according to Madrid's council). The website doesn't allow to write down both so I wrote one only (so far we haven't had any problem with this before until now) I sent an email (as an answer to the first one I got from Parcel2go with he extra information on the post codes and another phone number. No answers. The company that supposedly has to do the transport, doesn't pick up the phone and the chat in the website didn't work. Finally, through the website, I manage to rearrange another pick up date. It says it'll be the 7th. Nobody comes to pick it up (again). Some time later the chat on the website seems to work and I manage to talk to someone (Gladys). By this time the website says that the box has been picked up. This person says that the information is still uncomplete. I explain to this person the problem and she says that she has corrected it all. She also kind of calls me a liar saying that I didn't email them. Also, she tells me that "logically, since the pick up is in Spain, nobody is going to call you on an English phone". Funny enough, the other phone number I put in the email was a Spanish one. I find it odd that a company that operates in Europe, wouldn't call to an English phone. Furthermore, the website lets me put an English phone number and it doesn't mention that nobody would call me there. Nevertheless, I gave this person two more phone numbers, a landline and a mobile phone, both Spanish. The person in the chat says to me that now is all good and that the box will be picked up the next day (today) yet, here I am writing this. Nobody has come or called. But the money for the service has come out of my account. Communication is impossible. There's no way for me to contact the company and I have been charged for a service that hasn't been done not once, but three times! This situation is ridiculous and I want my money back. When I click on the refund terms though, nothing comes up. Very dodgy.