Published 74 seconds ago Updated 2 seconds ago Returned parcel and no refund even though they confirmed the address was correct I placed an order for delivery on an item with Parcel2Go. 10 days after drop-off the item was returned to my address. I contacted parcel2go immediately. The tracking stated the address was incorrect. I confirmed the address with the person I was sending to, on the parcel2go website address lookup and on the royal mail address lookup. All confirmed the address which the parcel2go operator agreed. I ended the chat with parcel2go to check if the receiver still wanted the item. They didn't so I made contact with p2g again and they started a refund procedure. I just contacted them again and they're refusing to issue to me a refund. The person I just spoke stated that I should have been checking the tracking whilst the delivery was in process and I should have made contact, which is pretty ridiculous. Further more, looking at the tracking it doesn't say any action needs taking by myself, just that the address is being updated and there may be a delay. Had to contact my credit card company.