ABSOLUTE JOKE. Last week the parcel2go website, showed no details that the policy for Hermes small parcels now has a restriction on size. It allowed me to book a delivery and at no time indicated they had put on a size restriction. I have just had notification that their underpayments want £3.41 . Got live help and passed from pillar to post. Pointed me to the worlds worst form that doesn't let you enter the issue details or any comment to the problem. Customer services live help first said the change had been at Christmas then the other operator said August last year. Why has the website only just be updated to show the change.