***AVOID THIS COMPANY AT ALL COST!!!
I recently sent a parcel from the UK to Denmark, and although the fee was a bit more than quoted elsewhere, I felt confident that Parcels2go, using UPS, would do a quality job.
I paid the amount, completing the various measurements of my parcel and weighing it, being 10KG. A few days after its collection I received a further email of 'Urgency' stating that my parcel in fact weighed 52.9KG, an extra 42.9KG, which is absurd considering the delivery driver carried it onto the van in one arm. They also said that the parcel was roughly 50cm larger than I had listed and demanded an extra £30 + VAT in order to deliver this.
I attempted to contact the company, but as I discovered, they have no telephone number or contact email address... only a live chat. I told a member of staff called 'Lorraine' about these absurd figures, yet she insisted there was nothing more that could be done and that I could not get this money back. I asked for further contact details to speak to someone of a higher position, and was told I could only use the Live Chat.
I WILL CONTINUE TO CHASE THIS UNTIL MY MONEY IS RETURNED.
AVOID AT ALL COST
8 years ago
Parcel2Go has a
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average rating
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