I used Parcel2Go/Hermes to send a painting, very well wrapped in bubble wrap and cardboard, it took 4 days to deliver and arrived punctured through all the layers of packaging and into the canvas in several places. They refused to accept liability for the mishandling of the parcel, costing me a sale,£500 which had to be refunded to the buyer and the original which is now unsaleable. There was no formal complaints procedure, I got handed to a supervisor who told me that they didn't cover 'pictures' and I could make a claim for £20 - less than the cost of the packaging. Next time I will use a taxi, it would have cost me less. I can't imagine what they did with the parcel to cause so much damage.