Booked a delivery to Switzerland for collection by DPD Air Express (1-3 days!!!) on 19 December. Was told it will arrive 22nd at the latest, in time for Christmas. The parcel arrived on 6 January(!!!), late even for the New Year. This looks like a major failure of DPD and especially Aramex payment company, but since there is no feedback channel P2G should have dealt with them (of course they have not). The Aramex provided a broken link for payment of custom fees and no phone number to contact them, then finally on 30th (a week later!!!) sent a text with a phone number. The recipient got the bank account details, paid immediately. On 3rd(!) got an email from Aramex confirming the payment and a confirmation the parcel will arrive in 48 hours. After 48 hours (on 5th) the recipient called Aramex and was told nothing was sent since there was no payment. Absolute mess. After some arguing the recipient was told the parcel will be sent and arrive next day, and the recipient will get a call back. Of course, no call. Nothing in DPD tracker. Tried to call them next day, the worker insulted the recipient by claiming all this is their fault. The customer support is at the same level. All they say in every email is "we have no control over customs" ignoring any arguments about their own failure. Stand off!