Beware. Like a previous reviewer I got caught out by the change in Hermes pricing structure. On the first screen on Parcel2Go website it asks for the weight and whether parcel is longer than 1m. I gave the weight but ignored the size button since the parcel was well within 1m long. On the next screen I chose My Hermes 2 day (top option) just as I had done for posting parcels before Christmas not realising this option now has a size restriction (45cm) and there is another My Hermes option further down for larger parcels (off screen unless you scroll down) I therefore unwittingly chose the wrong one and have been asked to pay a further £3.41 (£4.09 including VAT) , £2.50 of which is a handling charge. I feel that if I give an accurate weight and agree that my parcel is no longer than 1m then I should be directed to a screen that gives me prices for that spec alone. Also like many previous comments I could find no immediate help contact details and came across this review site by chance. N MacDonald P2G39958136