Worst delivery service out there. Avoid with all cost!! Arranged to have a parcel sent to my nephew who lives in Spain and made sure to arrange in plenty of time with a service which guarantee delivery BEFORE the 23rd of December 2016 I dropped the parcel off on 14th of December and the item has STILL not been delivered and it is the 17th FEBUARY 2017 today. AND NOTHING!!! I Spent the whole of Christmas backwards and forwards in live chat trying to sort out what's going on. One very disappointed little boy with no gifts he was told to expect all thanks to rubbish Hermes and parcel2go. I was then told my parcel would be returned to me and that was over a MONTH ago in january, and still NOTHING... worst of all Parcel2go have no contact details apart from some crap live chat facility from their website, where nothing is solved at all and the chat is suddenly dropped. Wouldn't recommend to others, actually PLEASE avoid like the plague! BEYOND THE WORST COMPANY IN EXISTENCE.... TOTAL FRAUDSTERS AND I HAVE REPORTED TO UK TRADING STANDARDS AND WATCH DOG FOR REVIEW.