until now I have sent a lot of parcels with this company I have never had any problems but I must say that the last two times wich are in the last two weeks I made an order of five parcels and the other of 9, and both times the driver he says he ring the bell and knocked on the door when it is not absolutely true ... I was all day waiting for arrived, my husband was at work and the driver made one call to inform him but I was home all day .... I'm sorry but it is the truth and the problem is that I have to leave in a few days and I hope it does not happen any more ....