My parcel contained £800 worth of audio equipment - we sent it via MyHermes through Parcel2Go and they claimed it was delivered, but it wasn't. Parcel2Go's customer service is not good at all when things go wrong. There is no phone number to call and no email address to write to. There is not even a complaints policy on the website to get anyone's attention. All you can do is go into a chatbox and wait for an hour while an operator takes forever to answer even the most basic questions. They are handling multiple chat windows at once, which is why everything takes so long. I spoke to three operators on chat over the space of a week and all three of them said they would send through proof of delivery from MyHermes by email. Nothing ever arrived and I kept having to chase the chat operators - wasting hours of my time in the process. In the end, they confirmed that they couldn't guarantee they would provide me with any information as they are so busy. This is clearly appalling customer service. No one seems particularly interested in helping us, in fact they would much prefer us to just file a claim, buy new equipment and get on with life. After much effort, I finally managed to track down an email address for their Claims department (claims at parcel2go.com). I filed multiple documents for a claim, all of them kept getting rejected until I emailed Parcel2Go and they then finally confirmed they had sufficient information. But despite having an existing claim in the system, no one seems to be interested in actually helping us process and finalise that claim. We have lost £800 worth of equipment and Parcel2Go doesn't give a damn. it's now been a month since I sent my parcel through Parcel2Go. They have not been able to provide any useful information about the so-called 'investigation' that's ongoing into our lost parcel. We need the missing equipment to run our business. Parcel2Go just seems to want to keep the investigation open indefinitely without providing any cut-off date or helpful information, presumably because they don't want to pay out for the missing claim. We are very, very unhappy and upset with Parcel2Go. The communication and customer service has been appalling.