I used Parcel2Go a few times before having an issue, and they seemed pretty good. But now wish I had never found them in the first place. I can honestly say you are better off walking the parcel to its destination, as if anything goes wrong (and in my case the packages were completely ruined) the customer service is non existent. You will sit in a chat window for (in my case 2 hours) too long and get the same auto messages of "I'm so sorry for the delay" and "let me look into this for you" and then you will sit there for 10 minutes looking at a blank screen before you get another message saying "I will be with you shortly". Dreadful example of customer service and just the worst way in which you can run a company so I will not be using them EVER again. After looking at some reviews it appears many other people feel the same way. PLEASE PLEASE STAY WELL AWAY, YOU WILL FEEL SCAMMED