ordered an item with the 24 hour service. i received a call from the courier saying it was damaged in transit. i have been contacting parcel2go every day since it went wrong over an hour every day. Every time getting the same automated messages and being transferred to other so called service advisers every time. One week after scheduled delivery i still am no further forward and £200.00 out of pocket. These guys are a JOKE and aim to keep you on the online chat for so long you give up. A case for watchdog these guys should be. very disappointing and wont use again