Series of errors, zero communication and little help! I sent a simple package from UK to Germany for my partner's mother birthday. Reasonable price so what could go wrong? I heard nothing for 2 weeks and it never arrived so I went online to check the status - showed as "Held in depot" in Germany for over a week with no status change. Odd ... and would have been nice to have been told but never mind. I chased it up on chat and was told it was damaged. I asked for it to be delivered anyway but apparently it can only be returned to sender. Not great, and felt odd it had to go international again but didn't query it. I guess accidents can happen but very disappointing that I wasn't even told. I then waited another 2 weeks and went online to check the status - this time it showed as in the "Reading depot" where it had also been for over a week with "Please contact customer service". Again, it would have been nice to have been told! I chased it up on chat and told that "Please allow for it to be returned as soon as possible". Great - I'm only 30 mins from Reading - should arrive any time now. Waited another 1 week - status hasn't changed at all - it's now been in Reading for 2 weeks apparently. Another chat session ... similar response of wait longer. Asked about claiming but I need to take a photo of the damage (pointless as it's been neither delivered nor returned!). And for refund of cost ... have to wait until it is returned. So I'm still waiting ..... what a farce!