Outrages service! We have a business and use the courier services often through Parcel2Go. MyHermes were loosing the parcels and we were spending hours on daily bases dealing with Parcel2go's customer service to be told delivery is not guaranteed and that we should pay extra for insurance. They didn't seem to grasp the following: - the insurance doesn't cover our reputation with our customers - the insurance doesn't bring a smile to the customers waiting for their good for weeks - if we pay for a service (delivery), we at least need some answers to be able to explain to our customers We changed to Collect+ hoping they can do what they are paid for better. Well, well, the parcels are waiting to be picked up for 3 days now and on the system says "Collection issue, we are managing". Contacted Parcel2Go for an update and the reply we got is "collections are not guaranteed"!!!! Seriously? Deliveries are not guaranteed and we have to pay extra for insurance and now collections are not guaranteed either. We are absolutely shocked on how they run a business and have no decency to inform their customers (us) on when their issues will be resolved. Again, we are loosing customers because of incompetence and Parcel2go are damaging our business! Moreover, the drivers do NOT leave any kind of slips notifying the recipient of attempted delivery or ways to arrange a new one etc. Parcel2go's explanation is "the drivers don't have slips on them, because they are self employed". Well, how is one to know you tried to deliver and what they need to do next to get their parcels? Parcel2go is the middle man and they have to hold their clients (courier companies) accountable for the poor service! We pay for a delivery that MIGHT be collected; that MIGHT be delivered and we MIGHT get some kind of notifications. If we treat our customers the way Parcel2go treats us, we will be out of business! We have a person monitoring pick up and deliveries on daily bases, because we are nervous and we can't afford to have more unhappy customers due to the poor services of Parcel2go.