THEY ARE VERY SIMPLY A PARASITIC 3RD RATE COMPANY THAT MAKES MONEY FROM MISSING/STOLEN PARCELS!! IF YOUR NOT FULLY INSURED (COSTING AN EXTORTIONATE AMOUNT) THEY WILL DELIBERATELY PREVENT YOU FROM MAKING A CLAIM/CONTACT WITH THE COURIER AND PROFIT FROM THE LOST/DAMAGED PARCEL COMPENSATION RECEIVED FROM THE DELIVERY COMPANY. NO HELP/ EXPLANATION WILL BE GIVEN DETAILING THE SITUATION/LOCATION OF THE PACKAGE..JUST A VERY FAST PACED AUTOMATED SYSTEM WHICH ENCOURAGES YOU TO ACCEPT £20.. THIS OFFER IS CONTINUALLY PUSHED UPON YOU BY THEIR THEIR EMPLOYEES THEREFORE MINIMISING ANY ANY RESPONSIBILITY AND EFFECTIVELY LETS THEM OPERATE WITH IMPUNITY LEAVING YOU WITH ZERO OPTIONS. I ASKED TO SEE PROOF OF THE TRANSCRIPTS BETWEEN PARCEL2GO-MYHERMES..YEP YOU GUESSED IT THEY WANTED £10 TO SEND..SO MUCH FOR FREEDOM OF INFORMATION. ANY MISSING (THIS IS THEIR TERM- I PREFER STOLEN) PARCELS ARE SENT TO THE PARCEL2GO DEPOT IN BOLTON AND SWIFTLY SOLD TO 3RD PARTIES OR IN RARE CASES THEY WILL CONTACT THE VENDORS AND ATTEMPT TO CHARGE FOR RETURNING THE ITEM . MY ADVICE, JUST USE THE PARCEL2GO SITE TO FIND THE CHEAPEST COURIER FOR YOUR PARCEL BUT NEVER BOOK THE DELIVERY WITH THEM- MAKE A DELIVERY REQUEST DIRECTLY WITH THE COURIER!