Parcel arrived far too late and staff are rude, payed for tracked and singned next day delivery it was collected by a my hermes driver on behalf of parcel to go on the 12/01/18 and didnt arrive till the 20/01/18 nearly cost me over £500 as the buyer wanted to pull and as the tv was on its way too Scotland i would have been down the item and the money plus postage. When i contacted parcel2go on live chat they were rude and dismisive, eventually with over 2 hours on chat with them they said that I would have to make a claim and wait 7 days, I then contacted My Hermes directly asking why the tracking details had'nt updated since the 13/01/18 they couldnt tell me and told me i would just have to wait, when i made a complaint the advisor just brushed it off and said can I help with anything else, i said "what do mean" inplying shes being rude and she just ended the chat. Save yourself the hassle pay a little bit more with a much more repitible company and have peace of mind