Customer service is horrendous , you have no choice but to use the 'live chat ' you have to repeat the same information multiple times to multiple people everytime you log back in ( as they didn't get back to you) I have just been on live chat for 30 mins while they 'looked into it' the first person couldn't help so past me over to someone else who asked me for the same information as I had just entered on the live chat feed . My last package was totally destroyed after they kept sending it back to sender and recollecting with different service. I didn't even complain or ask for a refund as I couldn't be bothered to sit on live chat. I have spend thousands over the last few years with this company , but would never use them again based on the customer service received with my last 2 transactions were my parcels were lost in the system.