First time and without any doubt at all the last time I’ll be using Parcel2Go as a service provider and Hermes as courier service. Astonishingly terrible service from beginning to end. No attempt made to collect on the initial booked date with no communication with me to inform me they will only attempt to collect the parcel once I rebook the collection again for a different day, meant sender had to take out another full day because collection window is from 8am-8pm.Took the initiative to rebook myself, had I not, not sure how long up until they would have contacted me telling me I need to. Eventually collected both the parcels and were now supposed to be delivered by the new ‘NO LATER THAN DATE’ of the 22nd from previous 17th. Tracking information useless, no updates. Failed to meet promised NO LATER THAN date. Eventually delivered only one of my parcels on 24th. Have no idea where my other item is, no update from PARCEL2GO or HERMES. Both just as bad as each other in keeping you updated. To this day no news. Expected much more than Hermes, but know for sure won’t be using them ever again. Stay far away use another service provider/courier service.