NEVER NEVER USE PARCEL2GO IF YOU WANT YOUR PARCEL DELIVERED. Uhm... seeing the reviews, I should have avoided Parcel2go. In my case, my parcel had not been collected for delivery after 8 days of being handed in at collection point. I paid a premium for a delivery within 2 days, not 11 days for a customer who has been waiting for it. When contacted, Parcel2go response has been vague and unapologetic about the failure in service. Despite repeated questioning, Parcel2go refused to give a specific date for delivery or to intervene with the courier to try and speed up the delivery in compensation for the significant delay. It just referred me to its tracking system, which said nothing about timescales. Later after insisting, I was told it would be delivered in 2 to 3 days, just as if nothing had happened. To add insult to injury, Parcel2go indicated (literally) "we never guarantee 100% the service" " it is up to the agent, how long it has been overdue", which really means "we charge you for a service but we do not care if it is delivered or how long it takes". I have asked for a refund but was told "it does not do refunds..." nor could you find anywhere in its website their complaints procedure. Parcel2go contact is incredibly difficult to find on its website, which after a long search, it turns out to be a messaging service(very slow to respond) AND offers NO phone number (I wonder why). Simply NEVER NEVER USE.