After reading all the bad reviews about parcel2go, I was very hesitant to use this service. However, since the parcel I wanted to send to Hong Kong was not urgent I thought I would give it a try. From pick-up to delivery in Hong Kong, it took just less than 2 weeks. So overall, I am pleased with the service. Many reviews mentioned that the tracking service was not up-to-date, so when I saw the parcel had arrived at the destination country, I was a little skeptical. The status was 'Item processed' for several days and was expecting it to change to 'Ready for delivery'. That was when I had doubts about the tracker. Got a call yesterday from my family in Hong Kong saying they received the parcel. I guess the 'Item processed' status was not updated due to the Chinese New Year holiday period. Anyway, I hope this is not a one-off and that I can expect to get the same level of service should I use this courier in the future.