Parcel sent to relative in Finland (subcontractor = parcelforce): 1. Tracking shows no delivery attempt made. 2. Instead tracking shows that status went straight to "addressee" advised to collect from local parcelshop". 3. Addressee did not receive note, email or text saying which local parcelshop. 4. Parcelforce will not tell me the address of parcelshop because I am not their customer. I have to ask parcel2go to ask them. They will then tell parcel2go who will then tell me. 5. Parcel2go unable to give address of parcelshop. Say they will ask parcelforce for address of parcelshop but may take 1-2 days to get reply. 6. Three days later and parcel2go still have no clue where the parcel is and can provide no evidence that a delivery was ever attempted or that the addressee was told (by note, email or text) where the parcelshop is. Parcel2go may be fine when things work without a hitch but when there are problems - trying to sort it out third hand through parcel2go is always likely to be trouble. Their contract makes it clear that they are the "delivery company" and that as a customer the delivery agreement is with them - but they are then completely unable to provide the level of service required when things go wrong and actively prevent customers going straight to the real delivery company and finding out what is really going on.