Shocking company!! COWBOYS AND LIARS!!! Shocking company!!! AVOID AT ALL COSTS!!! I used this company to send a dinner set to the USA. What a bad decision that was. I paid £76 for postage and was told that my parcel was insured over the phone. I sent my parcel and 2 weeks later it had still not been delivered. When I finally got through to customer service I was told that my parcel was lost which I was then told I would be compensated for. (Parcel value £150) I was then told to give them 3-5 working days on 3 separate occasions to see if they could find it. 15 days later I was told that my parcel is now not lost but damaged which means they didn't have to refund me. They sent me pics of my dinner set smashed to pieces and told me it's been disposed of and thats that. They give me my postage back and told me that's all they can do. It's complete NEGLIGENCE and they have a DUTY OF CARE but I was basically told there was nothing I could do. I am now at the early stages of the small claims court procedure and I'm going to show this company that you cannot treat customers like this. They are cowboys and I'm going to expose my case on social media and if it stops this happening to a hand full of customers in the future then my efforts will be worth it. Watch this space and avoid at all costs. Throughout this whole terrible experience the staff all told me different stories about what was happening to my parcel and the truth was it didn't even leave the uk depo and was smashed to pieces to avoid paying me out. If you look online at parcel2go complaints via google there are so many similar cases to mine and this HAS TO STOP!!! Watch this space!!!!!!! see photos what they sent me showing my parcel smashed to pieces!!!!