Courier let himself into the garden through side gate and dumped my new office chair into the mud. Shame I didn't take photo. headrest broken and gone as well as castor wheels (all 5). The funny thing is that I purchased protection cover. reply for my claim was 'parcel was not sufficiently secured'. Whoever thinks of using this guys to send parcel worth more than a pound make sure you secure it with steel - courier proof box as hey don't care about what they throw into their vans. Protection cover is a joke. I spent £34 for this transaction and they offered me £23 back so I can buy myself half a headrest. Chair worth appx £250 used, new £550.