So angry and disappointed. A parcel was paid for and booked for collection on Mon 26th March AND NO ONE TURNED UP. There was only a "chat line" I could assess and the only thing they could do was to re-book it (after feeble excuses.) So, again, collection was arranged for today Wednesday 28th and guess what................STILL NOTHING. It was suggested that I, a woman of 68 years of age, take a 20 kilo box to the nearest drop off point. Such a shambles of a company. I was supposed to be spending time at Easter with my family and everything had to be cancelled. It will be interesting to see if I even get a reply to this.