5 days in a row the collection didn't turn up, three times I was told 'no reason given' and twice I was told the collection was attempted at 14:42 and 16:13, both times I was sat waiting by the door as the parcel was very important. Contacted various customer service representatives throughout the affair, some were diplomatic and sympathetic if not helpful (Karol, Samantha, Dan) but Bhavika Joshi was appalling... short, rude and refused to offer any recompense or rebooking. From past dealings I also suspect this is a scam regarding valuable items and likely in cahoots with one or two of the cheapest courier options, I'd be suspicious of the ones that have exclusive promotional deals with parcel2stay.