Paid extra for the 'DELIVERY GUARANTEED' Option (about £14 extra on top of a £150 bill)...It wasn't delivered in time. Went onto the live help chat. Then told that no they would not refund it 'UNTIL THE PARCEL HAS BEEN DELIVERED' When I pointed out that there was no reason to wait for that (Because they had already missed the delivery date they promised) they just said 'This is company policy and you need to wait until its been delivered'. So basically, they are charging this extra fee and then when it comes to customers asking for their refund, they try everything they can to put you off. Will be informing trading standards and leaving reviews on multiple sites to warn people not to pay the extra fee as its a complete rip off and false advertising.