HI I booked a collection and delivery on a next day service, and paid at the end of the booking. When the parcel never arrived I tried to track it using the details parcel2go.com had given me but they informed me that they could not help as they don't know why the collection had not taken place. I asked if they would give me the details of the carrier they had used and they refused. So I then had to go to another carrier UPS and get them to do the same job. When I asked for a refund from parcel2go.com it was like getting blood out of a stone you have to wait for their refund department to review the request and then if you are lucky you might get your money back, to date I have not managed it. I would advise anyone not to deal with parcel2go.com or any other company that does not display a contact telephone number on their website as they will hide behind the anonymity of the web and take your money. Any company that has 52.16% one star reviews has to be the one to AVOID !!!