Well where do I start I don't normally write reviews but felt I had to. I booked a delivery and paid extra for it to be delivered by a certain date this delivery wasn't cheap either 26 pound to be precise. Well I arranged someone to stay in all day to wait for this delivery to be picked up come 4 pm I spoke to an advisor to see if they were going to collect I was told I had to wait until 8pm well 8pm came and went with still no sign of the driver I entered a chat with a lady called Nadia and all I can say is she was a patronising little soul. I explained my situation and that their driver had not collected my item she went about the route of rebooking which I agreed I asked if the guarantee was till active and she informed me that because I had rebooked the guarantee which I had paid for was null and void even tho it was Thier mistake that the package was not picked up she was adamant that my guarantee was not worth anything then I decided a would have a full refund to which a had a very sarcastic reply I think you better had Robert so if I was any person reading this please avoid this company and book with the delivery company itself a total waste ofy time and the person who had to stay at my home when I worked for 12 hrs