It is quite funny how the customer support made me feel bad and thinking it was my mistake that a parcel hasn't picked up. No sign of understanding was shown from their chat support. I was even left for 10 minutes in an active chat, without any support and than just transferred to another chat member, without any explanation. TNT didn't pick a parcel up ( address was checked and correct ) and the customer support from Parcel2go doesn't care at all about this. The explanation was just: The pickup is not guaranteed. Even the pickup was including already two days overdue. Why are you booking an express delivery at all. No help at all. Not using them again Don't bother with Parcel2GO