Only positive is the booking process. I booked an international parcel and received a message saying the parcel will Ben picked up between 8 am and 8 pm. Because I could stay in for the whole 12 hours I called to reschedule for the next day. Everything seemed fine with that until approximately 3 hours later the courier showed up. Because my parcel was packed I didn’t think much of it and gave the parcel anyway. Wrong decision! Next day had a slip through the door saying I missed the courier. I thought it was a bit odd because they had already been. When I tried to track my parcel about a week later it had a weird tracking history- parcel not collected(no longer needed) and above was a tracking history,for a parcel that’s wasn’t apparently collected, saying “delivery attempted” and “left in the office” note. Surely enough my parcel is missing and no one knows anything. Parcel2go opened the case and said to Ben in contact within 14 days which they didn’t after waiting over 30 minutes on live chat I still had no answers and told to wait until they investigate! Complete rip off. Avoid and use trustworthy couriers instead.