Absolutely awful ongoing experience with Parcel 2 go. My other half sold an item (worth over £1k) and chose Parcel2go to deliver it to the other end of the country insured. Got confirmation item had been picked up and nothing since. Item is presumed lost but we are going now round in circles trying not recoup both the value of the item and the delivery charge (which wasn’t not cheap due to the weight). Next step - legal advice. Read a lovely article on how successful your CEO is and spends months in Florida, but for us every day folk we simply can not afford the £1k+ We are out of pocket, as well as anxiety and time to sort this out.