Firstly after my purchaser on eBay paid and booked a collection with palletways, stayed at home for the box to be collected they did not collect.. I am the seller, I paid the courier fees. I called parcel to go twice, the phone rang and rang, I waited and listen to jingles.. They never put me through. I contacted p to go online. I was asked questions about my pickup, I gave them ref number, I was told they can’t discuss with me as I neverplaced the order. I emailed my purchaser they tried, calling p to go next day no chance... I tried to call again, no chance.. I called palletways, they said they had no ref of a puck up for me. My customer called palletways, they were told the same.. This is now week 2..my customer gets an email stating that as palletways could not collect the box there is an extra charge of 20.00... ??? What collection, neither of us could sort another one out... My customer online got through to p 2 go once more, placed another pick up... they did not collect... Now madness is setting in £450.00 I spent out. The box is sat in Brighton,,, I got on the palletways, they found a ref, we went through to the palletways team twice.. Palletways said it was madness... P to go said it was a glitch in the system... no apologies, not an email... So... My purchaser spoke to palletways and a manager called Robert was going to pick up the box himself and sort the delivery.. Yes!,, it was week 3.... Palletways picked up on the Friday,,low and behold, no email, no text, or call, the box arrived the next day... This was an absolute nightmare... I post the experience on Trustpilot, p 2 go had it removed.. Do not use this company.. we never will again... Brighton to Monmouthshire 3 weeks... I could have walked quicker, enjoyed the scenery, no stress... What more can I say... well the p to go staff... hopeless... the palletways staff very helpful... happy days...