Absolutely diabolical, booked a collection for Wednesday & no one turned up. I finally found the link for customer web chat, as the earliest the system would let me re-book for was Friday - too late. The advisor (Nadia 10:23:25 PM) informed me that she could re-book for Thursday, I was happy with this, she sent me a new label to print and attach. Around 5pm Thursday no sign of collection, I go back onto live chat and was then informed that the collection was never booked for today (thursday) by the 1st advisor but instead for Friday. So this item will be 3 days late and as its over the weekend, most likely 5 days late. I asked to be compensated to the value of my postage £20 odd, so that I could refund my eBay buyer and avoid negative feedback. I was offered £5 in credit, which I declined as firstly its an insult and secondly I will never use ParcelNot2Go again.