I decided to use Parcel2Go as a courier broker for shipping items for my small business. The price seems tempting! Most of my packages are worth no more than £20 so insurance isn't too much of a worry. Within my first fortnight using them, Parcel2Go lost three of my consignments, one of which I'd insured for £50 to at least cover the cost of goods. The claims process has so far tailed on for 2 months. First my customer apparently rejected delivery (she didn't) then the parcel was coming back to me but I had to wait 6 weeks (it didn't) now it's apparently been delivered (it hasn't) The can't provide me with proof of delivery or a signature, but have instead helpfully closed my case and rejected the claim. I've switched to the UK Royal Mail who are surprisingly cheaper, more polite and having put in my first claim in 3 months ... willing to pay out when they mess up. Parcel2Go have no phone number, their Live Chat operators are inconsistent and distracted. I won't be using them again. AVOID.